The Redtread Honda Off-Road School Terms And Conditions
Redtread S.L. (hereinafter referred to as "the Company") accepts clients for Trail Riding subject to the following terms and conditions:
A deposit of £100 or 25%, is required at the time of booking and is non-refundable (not applicable for day riders).
The balance of the total cost must be paid before commencement of the tour and you will be notified when this is due. Balance is due 8 weeks prior to arrival. If the customer cancels prior to this the balance is not due, with less than 8 weeks until the tour starts the full balance is due. Therefore an invoice will be sent to the client if they cancel the trip upto 8 weeks prior to tour.
Before starting the tour, the Client agrees to pay for all damage and losses to the Company equipment caused by the Client. The Client is responsible for the bike and equipment that he or she signs for at the start of the tour. This is called Bend It Mend it.
To put your minds at rest, we think it would be a good idea to give some real life information about "Bend It Mend It".
Basically it's like borrowing your friends dirt bike and giving it back to him with a set of bent bars because you binned it! You didn't do it on purpose, but basically you do owe him for a new set of bars. We supply the parts at "trade" and show you the prices we pay. We don't charge for fitting the bars and we don't charge for new grips if they have to be fitted. Pretty fair me thinks. New set of Renthal bars (as fitted standard) £35.
We take all the precautions we can to protect the bikes. We fit alloy handguards to protect the front brake lever and master cylinder and the clutch lever assembly on the other side. The bikes all have alloy radiator guards to protect both radiators. Full enduro alloy sumpguards are also fitted to protect the sump, water pump and clutch case.
Do we care about scratches ?....behave yourself, this is a dirt bike. Scratches come as standard! We will only replace a plastic panel if you make a hole in it or crack it to death. As you can appreciate, Redtread prides itself on the presentation of its equipment and it would look pretty shabby if we gave you a bike with the side panels hanging off to ride on your Tour. So again, if you hole a side panel, we need to replace it (price at trade). If you put scratches in it we are really not bothered as we have special tools to remove the scratches!
We have had to replace 2 header pipes in the last 11 months on the Hondas (with over 300 people riding the bikes). In my maths that equate to less than a 1% chance of damaging the exhaust. The first was replaced with a used item from E-bay costing £40 delivered, the second was from our trade supplier at a cost of
£92 because E-bay had nothing on offer.
In 15 months on the Honda CRF's we have the following facts...
Radiators - replaced 1 for $140 on E-bay.com.
Silencers - replaced 1 for $100 on E-bay.com.
Petrol tank - never had to replace any.
Seat covers - had to replace 1 - £40
Clutch covers - had to replace 1 - £70
Plastic side panels - had to replace 1 - £20
Thats it....hopefully this helps you to understand that our Hondas are very strong and very well built so that when you "bin 'em" they don't explode into a million pieces.
The bend it mend it does not include punctures, we pay for those.
After doing these tours for 5 years, we know from experience that the "Bend It Mend It" policy is the best way to be up front with this "awkward" subject. Unlike some companies who take large deposits from you for "damages", we do not. Unlike some companies who don't take anything for damages - are their bikes in good nick, you should be asking yourself ?
We trust you to be honest and conscientious. Just like borrowing your mates' bike.
We do require you to really enjoy riding our bikes, equally we do require you to respect them too, it really is that simple.
If you ride sensibly and within your own limits and abilities then it is highly unlikely you will break anything.
4. The client must hold a full, current motorcycle driving licence for 250cc motorbikes (minimum) and must inform the company of any endorsements or restrictions imposed by the licensing authority. The company operates out of Spain and their law is exactly the same.
5. The client must produce his/her current driving licence, passport on arrival.
6. The Company reserves the right to cancel a tour without notice. In the event of such a cancellation, all payments received by the Company from the client will be refunded.
7. The Client understands that he is responsible for his own personal insurance with repatriation although the company provide all clients with personal accident insurance whilst riding that covers for airlift out of the mountains and state hospital treatment here in Spain, this does not cover repatriation and acknowledges the inherent risk and dangers for the tour and will travel entirely at the clients own risk and neither the Company, its agents, or any other person assisting with them, is liable for any personal loss, injury, accident, damage, delay or inconvenience whether caused by acts of the Company, its agents or events outside the Company's control (e.g. strikes, civil war, mechanical breakdown, weather etc.)
8. The client acknowledges that due to the nature of the tour, no responsibility can be accepted by the Company for any accident, loss or damage to a client’s vehicle or other property, whether owned, loaned or on hire to the client.
9. If the client leaves the tour voluntarily before the end of the tour, or is required to do so by a Company representative, on the grounds that the client’s presence is considered detrimental to the safety or well-being of the tour or anyone on the tour, then any liability the Company may have towards that client will immediately cease. The Company will have no responsibility for repatriation or any other expense incurred by the client as a result of such an event. No refund will be given.
10. During the tour, the client agrees to comply with the laws and customs of all countries visited; especially in respect of health, immigration, exchange control, drugs or any other matter.